Cisco 300-830 : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question #1
A Webex Contact Center manager wants to synchronize Webex App presence states with the Webex Contact Center Agent Desktop to improve agent efficiency. Also, the manager wants the Agent Desktop to automatically switch to the already configured the "WebexAppCall" Webex Contact Center idle state when an agent is engaged in a non-Webex Contact Center call on the Webex App. Which three actions must be taken to meet these requirements? (Choose three.)

A. Add the "WebexAppCall" Webex Contact Center Idle code to a desktop layout and assign it to the team that agents are part of.
B. Enable "State Synchronization" under Desktop > Webex App configuration.
C. Enable "State Synchronization" under Collaboration > Webex App in the Desktop Profile that will be used by agents.
D. Enable "Webex App Integration" under Desktop > Webex App configuration.
E. Map the "Outgoing Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.
F. Map the "On a Call" Webex Availability State to the "WebexAppCall" Webex Contact Center Idle code under Desktop > Webex App configuration.

Question #2
A company wants to integrate its on-premises contact center with Webex Contact Center while minimizing PSTN costs. The engineer must ensure that agents can make and receive calls through the existing SIP trunk infrastructure. Which deployment option best meets this requirement?

A. Dedicated Instance without SIP trunks
B. Local Gateway with Webex Calling
C. WebRTC desktop calling
D. Cloud Connected PSTN only

Question #3
An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A. Profile node
B. SMS node
C. Data Parser node
D. Evaluate node
E. Generate OTP node

Question #4
An administrator configured a Webex bot for internal users to report IT issues via the Webex App.
Incoming messages are sent to a webhook endpoint managed by Webex Connect, with conversation logic in a single flow. The administrator notices that each time a user sends a message, the flow in Webex Connect starts from the beginning, rather than continuing the conversation from where it left off. Which action must the administrator take in the Webex Connect flow to prevent the conversation from restarting with each message?

A. Configure multiple webhooks, each triggering a different part of the flow based on the user's message content.
B. Use a Call Flow node to split the flow into multiple smaller flows and call them as needed for each message.
C. Set up a Receive node that uses a custom event that matches the Webex bot email.
D. Set up a Receive node that uses a custom event that matches the user email.

Question #5
The Webex app can be accessed from the Agent Desktop to allow agents to communicate with fellow agents, supervisors, or SMEs. Which two parameter-value combinations are required in the Desktop Layout for the Webex app to be displayed? (Choose two.)

A. "webexApp": {"enabled": true}
B. "comp": "agentx-webex"
C. "comp": "webex-app"
D. "webexAppEnabled":true
E. "desktopChatApp": {"webexConfigured": true}

Solutions: