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Avaya 2M00001A Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Contact Center Solutions for IP Office Overview | - Benefits and positioning - Architecture and components |
| Topic 2: Solution Sales Knowledge | - Customer pain points and solution mapping - Basic call flow and reporting |
| Topic 3: Installation, Support and Maintenance Basics | - Installation and commissioning basics - Support and maintenance overview |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
Question 1
Which are the correct capacities for Avaya Contact Center Select? (Select two.)
A. Up to 30 Active Voice Agents with IP Office Server Edition
B. Up to 30 Active Multichannel Agents with IP500v2
C. Up to 250 Active Multichannel Agents with IP500v2
D. Up to 250 Active Voice Agents with IP Office Server Edition
Question 2
True or False? Avaya IP Office Support Services (IPOSS) are optional for all Avaya Contact Center Solutions for IP Office.
A. False
B. True
Question 3
If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?
A. Avaya IP Office Contact Center
B. Avaya Outbound Contact Express
C. Avaya Contact Center select
Question 4
Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)
A. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
C. Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
D. Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
Question 5
Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.
A. 30
B. 100
C. 50
Solutions:
| Question 1 Answer: B,C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: A,D | Question 5 Answer: A |
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