Oracle 1Z0-1064-21 : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question #1
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Default chat channel preferences
B. Service request links
C. Product and category filtering
D. Default communication preferences
E. Knowledge management article links
F. Knowledge management language locales
G. Default timezone
H. Default notification preferences

Question #2
Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
B. DCS is a visual development tool for creating applications in VBCS.
C. VBCS is a visual development tool for creating applications in DCS.
D. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.

Question #3
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Configure products groups and product items in Engagement Cloud.
B. Add images as the productimage will not be pulled from Engagement Cloud.
C. Add product ID(s) to the database component.
D. Add the Product object to your DCS application.

Question #4
Which two steps are needed to create a new business object in Digital Customer Service?

A. Assign the new business object to a page.
B. Assign object access roles to an administrative user.
C. Assign the new business object to a new component.
D. Map a Visual Builder Cloud Service business object to the object API.

Question #5
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories determine the steps an agent must follow to close the service request.
B. Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.
C. The hierarchical structure of the categories helps to improve the service request classification.
D. Filter the selection of the product related to the service request, when filtering by a particular category.
E. Categories facilitate the assignment of an agent to the service request.

Solutions: