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Microsoft 070-404 : TS: System Center Service Manager 2010, Configuring (available in 2010)

070-404

Exam Code: 070-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Sep 01, 2026

Q & A: 165 Questions and Answers

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Deploying and Configuring System Center Service Manager- Installation and initial configuration
  • 1. Service Manager management server setup
    • 2. Prerequisites and system requirements
      - Management packs configuration
      • 1. Importing and customizing management packs
        • 2. Service Manager data warehouse integration
          Topic 2: Reporting and Data Warehouse- Reporting configuration
          • 1. SSRS integration
            • 2. Standard and custom reports
              Topic 3: Service Desk and Incident Management- Incident management workflow
              • 1. Work item templates and queues
                • 2. Incident lifecycle configuration
                  - Problem management
                  • 1. Problem record handling
                    • 2. Root cause analysis processes
                      Topic 4: Service Catalog and Request Fulfillment- Service offerings
                      • 1. Request offerings configuration
                        • 2. Service request workflows
                          Topic 5: Configuration Management Database (CMDB)- Service asset and configuration items
                          • 1. Discovery and synchronization
                            • 2. CI classes and relationships
                              Topic 6: Security and Access Control- User roles and permissions
                              • 1. Role-based access control (RBAC)
                                • 2. Active Directory integration

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