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IBM 000-920 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Agent Configuration and Management | - Managing monitoring agents - Agent deployment and configuration - Tuning and performance optimization |
| Problem Determination and Troubleshooting | - Common issues and resolution steps - Identifying performance bottlenecks - Log analysis and diagnostics |
| Product Architecture and Components | - Data collection agents and monitoring components - ITCAM for Response Time architecture overview - Integration with IBM Tivoli Monitoring infrastructure |
| Reporting and Analysis | - Custom report generation - Trend analysis and metrics interpretation - Performance reporting capabilities |
| Installation and Configuration | - Installation of ITCAM Response Time components - Connectivity with monitored applications - Initial configuration and environment setup |
| Monitoring and Data Collection | - Application performance measurement - Response time data collection mechanisms - Transaction monitoring and tracking |


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