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IBM 000-029 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Fundamentals | - IT Service Management concepts
|
| Process Automation Concepts | - Automation capabilities
|
| Integration and Business Value | - Solution benefits
|
| Tivoli Service Delivery and Process Automation Portfolio | - IBM Tivoli solution components
|
| Service Delivery Concepts | - Operational processes
|
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