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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Salesforce Platform UX Implementation | - Lightning Design System (SLDS) - Mobile UX and Responsive Design - Declarative UX Configuration | |
| Topic 2: UX Fundamentals | 16% | - Accessibility and Inclusive Design - Branding and Visual Design Impact - Human-Centered Design Principles - Usability and Information Architecture |
| Topic 3: Design Strategy & Solutioning | - Problem Definition and Scoping - Journey Mapping and Experience Design | |
| Topic 4: Discovery | 13% | - User Needs and Requirements Gathering - Business Value of Salesforce UX - Salesforce UX Personas and Processes - Research Methods and Tools |
| Topic 5: Prototyping & Validation | - Prototyping Methods - Usability Testing and Iteration |
Salesforce Certified Platform User Experience Designer Sample Questions:
Question 1
A company provides away for customers to shop for homes and contact real estate agents online. The company's brokers use some of the Salesforce standard functionality to track home buyers.
Which three standard Salesforce objects should be used in this experience?
Choose 3 answers
A. Opportunity
B. Property
C. Contact
D. Address
E. Lead
Question 2
Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
A. Custom Permission Sets
B. Visualforce App
C. Chatter polls
D. Salesforce Surveys for user Satisfaction
E. User Engagement Dashboard and Report
Question 3
How would a UX Designer Differentiate between voice and tone?
A. Voice reflects the expression and tone is the way one designs.
B. Voice reflects the frequency and tone is one's pitch.
C. Voice reflects the personality and tone is the way one speaks.
D. Voice reflects the character and tone is one's strength.
Question 4
A branding and marketing team wants to customize the theme in the externalcustomer support site to match the style guide requirements?
What should be the recommended next step?
A. Create a custom-scoped CSS style sheet.
B. Configure the Experience Builder Theme panel.
C. Link a company style sheet.
D. Override conflicting Salesforce Lightning Design System (SLDS) styles.
Question 5
Cloud Kicks (CK) is implementing its brand style guide using out-of-the box Experience Builder features. CK wants to avoid custom solutions.
Which declarative option could be used?
A. Use a different template.
B. A Apply brand fonts and colors.
C. Update global CSS.
Solutions:
| Question 1 Answer: A,C,E | Question 2 Answer: C,D,E | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |
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