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Pegasystems PEGACSSA72V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Performance and Debugging | 10% | - System Optimization
|
| Topic 2: Security | 10% | - Application Security
|
| Topic 3: Application Design and Construction | 25% | - Application Structure
|
| Topic 4: Case Management | 20% | - Case Processing
|
| Topic 5: Data and Integration | 20% | - Data Management
|
| Topic 6: User Experience | 10% | - UI Development
|
| Topic 7: Reporting | 5% | - Reporting Features
|
Pegasystems Certified Senior System Architect (CSSA) 72V1 Sample Questions:
Question 1
Decision Management is used to_________.
A. determine the cause of a customer's problem
B. determine how to optimize the product portfolio to increase market share
C. determine how to retain a customer and the budget to spend
D. determine why response rates for a campaign are below average in one region
Question 2
A requirement states that the Users role cannot open a purchase request during the Audit stage of the case life cycle. How do you identify the case stage to satisfy this requirement?
A. Configure an Access Deny record.
B. Configure a Privilege record.
C. Configure a When record.
D. Configure an Access When record.
Question 3
Users create Insurance Coverage Requests cases to authorize insurance payments. Users enter information that includes the name of the patient, the date of the procedure, and the type of procedure. After entering the information, users submit the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate requests can occur. A request is considered a duplicate if the patient name, procedure type, and procedure date match an existing request. You have been given two requirements:
*Ensure that users can identify duplicate requests.
*If a case is a duplicate, it is not written to the database. Otherwise, write the case to the database.
Which two steps satisfy the requirement that only nonduplicate requests are written to the database? (Choose Two)
A. Add a Persist Case step to the case lifecycle design.
B. Add a Persist Case flow action to case lifecycle design
C. Configure a Create Case step to instantiate temporary cases.
D. Configure the case type to instantiate temporary cases.
Question 4
You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?
A. Add a must match condition where the work status of the current case does not contain "Resolved".
B. Add a must match condition where the work status of potential duplicates does not contain "Resolved".
C. Add a weighted condition that evaluates the work status of current and existing cases where work status equals "Resolved" and has a weight of "0".
D. Add a weighted condition where the work status of potential duplicates does not contain "Resolved".
Question 5
You want operators in two separate units to be able to perform work routed to either unit. Which configuration supports this requirement?
A. On each operator's record, associate the operator with the same work group.
B. On each operator's record, associate the operator with both units.
C. On the work group record, associate the operators with the work group.
D. On each unit record, associate both operators with each unit.
Solutions:
| Question 1 Answer: A | Question 2 Answer: B | Question 3 Answer: B,D | Question 4 Answer: D | Question 5 Answer: B |
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