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Microsoft MS-100 : Microsoft 365 Identity and Services

MS-100

Exam Code: MS-100

Exam Name: Microsoft 365 Identity and Services

Updated: Jul 17, 2026

Q & A: 431 Questions and Answers

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About Microsoft MS-100 Exam

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Skills Outline (Exam Topics)

To increase your chances of passing Microsoft MS-100 at the first attempt, you need to have a good comprehension of the exam topics, which are the following:

  • Managing User Identity Roles

    Here the examinees should know how to develop an identity approach (in particular, assess synchronization requirements; evaluate identity management requirements; assess authentication requirements); plan identity synchronization using Azure AD Connect (in particular, develop directory synchronization; execute directory synchronization using Azure endpoints, federation services directory services); handle identity synchronization with the help of Azure AD (in particular, check Azure AD Connect Health; handle manage Azure AD Connect synchronization; customize object filters; customize password sync; execute multi-forest AD Connect scenarios).

    Additionally, the candidates need to possess skills in handling Azure AD identities (including planning Azure AD identities; executing self-service password reboot for Azure AD; handling access reviews; handling product licenses, groups, users, passwords) as well as handling user roles (including planning user roles; allocating roles in workloads; customizing administrative accounts; customizing RBAC in Azure AD; assign admin rights; handle manage admin roles; plan compliance and security roles for Microsoft 365).

  • Planning Office 365 Workloads and Applications

    This topic requires the students’ skills in planning for Office 365 workload deployment (including defining hybrid requirements; planning data flow and interconnection for each workload; planning for Microsoft 365 workload interconnection; plan migration approach for workloads; preparing workloads for upcoming migrations and deployments) as well as planning Microsoft 365 Apps deployment (including planning for Office for the web; planning for Microsoft 365 Apps for an enterprise; handling Office software downloads; planning Microsoft 365 Apps for enterprise deployment, etc.).

  • Managing Authentication and Access

    This entails one’s skills in managing authentication (in particular, developing an authentication approach; customizing authentication; applying an authentication approach; handling and monitoring authentication); applying Multi-Factor Authentication (in particular, developing an MFA solution; customizing MFA for users and apps; administering MFA and reporting MFA utilization); customizing application access (in particular, customizing application registration within Azure AD; customizing Azure AD application proxy; uploading apps of enterprise in Azure AD); executing access for Microsoft 365 workloads outside users; developing guest accounts; developing solutions for outside access; handling the outside collaboration settings).

  • Designing and Implementing Microsoft 365 Services

    Within this objective, the test takers need to demonstrate that they have the competency in managing domains (this includes adding and customizing extra domains; customizing user identities for a new domain name; developing configuration for a domain name; setting a major domain name; verifying a custom domain); planning Microsoft 365 implementation (this includes planning for Microsoft 365 on-premises infrastructure as well as planning identity authentication and solution); planning migration of data and users (this includes determining what data is to be migrated; defining mailboxes and users that are to be migrated; planning migration of on-prem groups and users; importing PST Files).

    In addition, the applicants should be proficient in setting up Microsoft 365 subscription and tenancy (customizing tenant and subscription roles as well as workload settings; assessing Microsoft 365 for an enterprise; planning and developing tenant; updating current subscriptions to Microsoft 365; monitoring license allocations) and handling Microsoft 365 tenant and subscription health (handling service health alerts; developing and handling service requests; developing inbound service health response plan; customizing and reviewing reports, such as OMS, BI, Microsoft 365 reporting; scheduling and assessing compliance and security reports; scheduling and assessing utilization metrics).

What is covered in the Microsoft MS-100 exam?

When preparing for the exam, you must go through the certification webpage before you start your study. Thus, you will be informed about the newly updated topics and other details required for your preparation. Microsoft regularly revises the content of its tests to reflect the latest developments in the domains. Therefore, to avoid missing out on an important part of the topics, you should spend some time going through all the available details before choosing your study materials.

The Microsoft MS-100 test covers four domains. These are connected with the design and implementation of Microsoft 365 services, management of user identity and roles, planning of Office 365 workloads and applications, as well as management of access and authentication. You can find a comprehensive list of the subtopics of these areas on the official page. Please note that on September 24, 2020, the exam content was reviewed. Therefore, if you have been preparing with the subjects before this date, it is recommended that you go through the webpage to see the updated information.

Reference: https://www.microsoft.com/en-us/learning/exam-ms-100.aspx

What topics are covered in the Microsoft MS-100 certification exam?

The MS-100 certification exam requires you to be familiar with the following areas:

  • Enabling business intelligence and other business process improvements. Completion of this objective means you will be able to create dashboards, charts, and other solutions for your business.

  • Implementing security in your customizations and integrations, as well as deploying those customizations and integrations into production environments; implementing Microsoft Dynamics AX security features in customizations; deploying customizations into production environments.

  • Installing, configuring, managing Microsoft Dynamics AX, including how to implement a training program for staff who administer the system. Completion of this section also demonstrates experience in designing solutions for Microsoft Dynamics CRM.

  • Testing customizations and integrations to make sure they function as expected in the real world. Identity management topics are also included here. Connectivity between Microsoft Teams and Microsoft Dynamics CRM is part of this objective.

  • Administering aspects of your MS Dynamics AX implementation, such as the training and support staff required, and maintaining your server environment. Migration of data from Microsoft Dynamics AX to MS Dynamics CRM is covered here, too.

  • Troubleshooting issues with Microsoft Dynamics AX and related tools. Connectivity to other applications, services, and networks is also covered here. The average handling time required for a support request to be addressed is also included in this objective.

  • Designing customizations that integrate seamlessly with MS Dynamics CRM for maximum business value to that organization's customers or clients or end-users of MS Dynamics AX software solutions.

  • Designing integrations between Microsoft Dynamics CRM and other applications or services; deployment of those integrations into production environments; enabling user access to those applications or services once they are installed on the server.

Microsoft MS-100 Exam Syllabus Topics:

SectionObjectives
Implement Microsoft 365 identity and access- Implement authentication methods and access policies
- Configure Azure Active Directory (Entra ID)
Implement application and external access- Manage external collaboration and guest access
- Configure application registration and enterprise applications
Manage Microsoft 365 identity and access- Manage identity synchronization using Azure AD Connect
- Manage user and group identities in Microsoft 365
- Manage secure access in Microsoft 365
Implement and manage Microsoft 365 identity synchronization- Deploy and manage Azure AD Connect
- Manage synchronization rules and troubleshooting

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