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Microsoft MB7-848 : NAV 2009 Service Management

MB7-848

Exam Code: MB7-848

Exam Name: NAV 2009 Service Management

Updated: Oct 17, 2026

Q & A: 50 Questions and Answers

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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
  • 1. Completing and closing service orders
    • 2. Registering service hours, parts, and expenses
      • 3. Resource assignment and skill matching
        Topic 2: Service Contracts and Agreements20%- Creating and managing service contracts
        • 1. Coverage and exclusion rules
          • 2. Contract billing and pricing
            • 3. Contract renewals and terminations
              Topic 3: Setup and Configuration of Service Management25%- Service Management setup
              • 1. Fault codes, symptom codes, and resolution codes
                • 2. Service item groups and components
                  • 3. Warranty and contract templates
                    • 4. Service policies and default values
                      Topic 4: Invoicing and Reporting10%- Generating service invoices
                      • 1. Integration with Finance and Inventory
                        • 2. Service analytics and reports
                          Topic 5: Service Items and Components20%- Creating and managing service items
                          • 1. Tracking service item history
                            • 2. Replacing and upgrading components
                              • 3. Registering installed components

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