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IBM M2010-727 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Service Management Solutions | - IBM Tivoli / service management tools
|
| Topic 2: Competitive Positioning and Differentiation | - Sales objection handling - IBM vs competing cloud and ITSM vendors
|
| Topic 3: IBM Cloud and Smarter Infrastructure Overview | - IBM Cloud & Smarter Infrastructure (C&SI portfolio overview)
|
| Topic 4: Cloud & Service Management Sales Positioning | - Value-based selling approach
|
IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:
Question #1
IBM Cloud Solutions offer state of the art modular capabilities for:
A. Heterogeneous server, networking, storage & middleware
B. Homogeneous server, networking, storage & middleware
C. For Public clouds only
D. Patterns and Images
Question #2
How do SmartCloud Analytics - Log Analysis Insight Packs add value for customers?
A. For the target application, it annotates logs, provides prebuilt custom searches for typical issues, provides dashboard views populated for faster resolution, it includes common error codes and best practice recommendations for resolution.
B. Insight packs maybe free, for example DB2 and WebSphere, or they may be purchased separately, for example zInsight Packs or some Business Partner Insight Packs.
C. They provide generic search parameters and allow customers to modify the graphical user interface.
Question #3
The organizations that receive the highest value from our endpoint and mobility management solution(s) display which of the following characteristics?
A. All of the above
B. Organizations with multiple locations, large quantity of remote or mobile computers or distributed servers.
C. Multi-platform environments-desktops, laptops, servers, point-of-sale/embedded; Windows, UNIX, Linux, Mac. iOS, Android.
D. Compliance requirements -need to prove compliance with specific government regulations (e.g. HIPAA. PCI) and IT standards and policies; security compliance; license compliance, audits.
Question #4
Which one of these statements best explains the business value of IBM Endpoint manger (IEM) to your customer?
A. IBM Endpoint Manager (BigFix) provides real-time visibility and control to help IT findand fix problems fast using a single agent, console and server to manage over 150k endpoints, BigFix helps clients streamline processes, reduce infrastructure costs and ensure continuous compliance.
B. IBM Endpoint Manager (BigFix) secures mobile devices and endpoints.
C. IBM Endpoint Manager helps Business Operations find and fix problems fast using a single agent, to manage over 250k endpoints, BigFix helps clients streamline processes and reduce infrastructure costs.
D. IBM Endpoint Manager (BigFix) provides real-time visibility and control to help IT find and fix problems in minutes, across all endpoints. on and off the corporate network, compressing patch/inventory cycles to minutes/hours and ensuring continuous compliance.
Question #5
Name three key benefits from Predictive Insights?
A. Gain operational insights, simplify IT administration, and fast problem resolution
B. Simplified behavioral learning, heterogeneous environment support and machine learning algorithms
C. Improve user satisfaction, built-in expertise and machine learning algorithms
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: B | Question #3 Correct Answer: B | Question #4 Correct Answer: C | Question #5 Correct Answer: B |


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