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HP HP2-N35 : Selling HP IT Service Management Solutions

HP2-N35

Exam Code: HP2-N35

Exam Name: Selling HP IT Service Management Solutions

Updated: Nov 10, 2026

Q & A: 45 Questions and Answers

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HP HP2-N35 Exam Syllabus Topics:

SectionObjectives
Topic 1: Selling IT Service Management Solutions- Customer engagement scenarios
  • 1. Discovery of customer ITSM requirements
    • 2. Mapping solutions to enterprise needs
      - Sales positioning and value communication
      • 1. Competitive differentiation concepts
        • 2. ROI and business value articulation
          Topic 2: Implementation and adoption considerations- Deployment models
          • 1. On-premises and enterprise deployments
            - Operational adoption
            • 1. User adoption and process standardization
              Topic 3: ITIL-aligned Service Management concepts- ITIL processes overview
              • 1. Change and configuration management basics
                • 2. Incident and problem management concepts
                  - Integration of ITIL with HP solutions
                  • 1. Alignment of HP Service Manager with ITIL processes
                    Topic 4: HP IT Service Management Portfolio Overview- HP Service Management strategy and value proposition
                    • 1. IT service management business drivers
                      • 2. Customer pain points and solution mapping
                        - HP Service Management solutions positioning
                        • 1. HP Service Manager overview
                          • 2. Service desk and workflow automation capabilities

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