EXIN EX0-100 : ITIL foundation certificate in it service management(exin)

Exam Code: EX0-100

Exam Name: ITIL foundation certificate in it service management(exin)

Updated: Oct 22, 2026

Q & A: 120 Questions and Answers

EX0-100 Free Demo download

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EXIN EX0-100 Exam Syllabus Topics:

Section

Objectives

Topic 1: The ITIL Service Lifecycle

- Service Transition

1. Release and deployment management
2. Change management

- Service Design

1. Design coordination
2. Service catalog management

- Service Strategy

1. Strategy management for IT services
2. Value creation

- Continual Service Improvement

1. Metrics and measurement
2. CSI model

- Service Operation

1. Problem management
2. Incident management

Topic 2: Key ITIL Concepts and Terminology

- Four Dimensions of Service Management
- Guiding Principles
- Service Value System (SVS)

Topic 3: Service Management as a Practice

- Key Concepts of Service Management

1. Definition of a service
2. Value co-creation
3. Utility and warranty

- Processes and Functions

1. Process characteristics
2. Roles and responsibilities

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