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Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks (CK).
UMS's Experience team is creating users for its partners. DR and CK users do not require access to opportunities, leads, and campaigns.
What are the two considerations for creating partner users and granting access?
Choose 2 answers
A) Assign Customer Community Plus license to partner users.
B) Only person accounts can be created as partner users.
C) Only business accounts can be created as partner users
D) AssignPartner Community license to partner users.
2. Universal Containers (UC) isimplementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?
A) Give retail managers Super User access.
B) Put retail managers in a manager role.
C) Email retail managers best practiceson how to manually share data.
D) Set OWD to public, and manage access via Apex Sharing.
3. Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
A) Enable "Lead Sharing" in Digital Experience settings.
B) Create a separate channel for partners in PRM Workspaces.
C) Create Page Layouts for Lead Distribution.
D) Create Lead Record Types for Lead Distribution.
4. Which component can be embedded into an Experience Cloud site to start conversations with customers using the channels they prefer?
A) Service Console
B) Channel Menu
C) Chat
D) Service Your Way
5. Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers
A) Customer service
B) Build Your Own
C) Partner Central
D) Help Center
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: B,C |
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