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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Selected ITIL Processes | 25% | - Service Level Management - Incident Management - Change Management - Release and Deployment Management - Service Asset and Configuration Management - Problem Management |
| Topic 2: Functions and Roles | 10% | - Application Management - Technical Management - Service Desk - IT Operations Management - Key Roles |
| Topic 3: Key Principles and Models | 15% | - Service Portfolio - Process Model - Governance Model - Deming Cycle |
| Topic 4: ITIL Service Lifecycle | 20% | - Continual Service Improvement - Service Design - Service Strategy - Service Transition - Service Operation |
| Topic 5: Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
| Topic 6: Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Topic 7: Technology and Architecture | 5% | - Architectural Considerations - Enabling Technology |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Welche der folgenden Aussagen ist KEIN gültiges Ziel des Problem Managements?
A) Zum Wiederherstellen des Dienstes für einen Benutzer
B) Um Probleme und deren Folgen zu vermeiden
C) Um wiederkehrende Vorfälle zu vermeiden
D) Probleme während ihres gesamten Lebenszyklus verwalten
2. Welche der folgenden Aussagen ist korrekt?
A) Das Konfigurationsmanagementsystem ist Teil der Datenbank für bekannte Fehler
B) Das Service Knowledge Management-System ist Teil des Configuration Management-Systems
C) Das Konfigurationsverwaltungssystem ist Teil der Konfigurationsverwaltungsdatenbank
D) Das Konfigurationsmanagementsystem ist Teil des Service Knowledge Management-Systems
3. Welche der folgenden Aussagen ist die BESTE Beschreibung eines Business Case?
A) Ein tragbares Gerät zur sicheren Aufbewahrung und zum sicheren Transport wichtiger Dokumente
B) Die Bedingungen in einem IT-Outsourcing-Vertrag.
C) Ein Tool zur Entscheidungsunterstützung und Planung, mit dem die wahrscheinlichen Folgen einer Geschäftsaktion projiziert werden
D) Eine Beschwerde des Unternehmens bezüglich eines verpassten Servicelevels.
4. Die Gestaltung von IT-Diensten erfordert die effektive und effiziente Nutzung von was?
A) Menschen, Prozesse, Partner, Leistung
B) Menschen, Produkte, Pläne, Partner
C) Menschen, Prozesse, Produkte, Partner
D) Leistung, Prozess, Produkte, Pläne
5. Für welche der folgenden Aufgaben ist das Servicekatalog-Management NICHT zuständig?
A) Sicherstellen, dass alle betrieblichen Services im Servicekatalog erfasst sind
B) Sicherstellen, dass Service Level Agreements aktuell sind
C) Stellen Sie sicher, dass die Informationen im Servicekatalog korrekt sind
D) Sicherstellen, dass die Informationen im Servicekatalog mit den Informationen im Serviceportfolio übereinstimmen
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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