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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Performance Optimization | - Performance analysis tools - Tuning storage performance |
| Topic 2: Installation and Configuration | - Network connectivity and SAN configuration - Enterprise storage systems setup |
| Topic 3: Troubleshooting and Problem Resolution | - Use of diagnostic utilities - Diagnosing and resolving storage issues |
| Topic 4: Data Protection Technologies | - Data protection solutions - Backup and recovery concepts |
| Topic 5: Storage Virtualization and Management | - Storage management tools (e.g., Spectrum Control) - IBM Spectrum Virtualize/similar technologies |
IBM Enterprise Storage Technical Support Sample Questions:
Question #1
A customer has experienced high drive failure and loss of data in its environment and is considering XIV to replace the existing storage.
Which XIV benefit should the technical specialist highlight to address this customer's concerns?
A. IBM Advanced System Placement program
B. Exception rebuild speed
C. Distributed cache
D. IBM Hyper-Scale
Question #2
A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?
A. Five year warranty with 24x7 response (dependent upon machine type).
B. One year warranty with 9x5 same business day.
C. Two year warranty with 9x5 next business day response.
D. One or three year warranty with 24x7 response (dependent upon machine type).
Question #3
A customer has existing fiber attached storage that has reached the end of life. The customer wants a scalable solution that is easy to manage and integrates with VMware. The customer has a preference for an XIV based solution, but is concerned about migrating the existing data and boot volumes.
Which explanation best addresses the customer's concern?
A. An IBM Spectrum Control must be included so that the existing storage can be virtualized and moved to the XIV.
B. XIV has both a vCenter and VAAI plug in.
C. XIV has a built in capability to copy the existing data.
D. Thin provisioning on the XIV will reduce the necessary capacity of the XIV.
Question #4
Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?
A. Storwize V7000 Unified
B. DS88870
C. SONAS
D. XIV
Question #5
A customer is looking to improve performance in its storage environment. The customer is considering adding SSD drives or a FlashSystem product to the environment.
Which IBM tool will help the customer understand the benefit in performance of these different technologies?
A. Storage Tier Advisor Tool
B. TPC
C. Capacity Magic
D. Disk Magic
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: D | Question #3 Correct Answer: A | Question #4 Correct Answer: A | Question #5 Correct Answer: D |
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