PDF Version DemoSAP updates its exams more often than most candidates realize, and stale questions quietly sink scores. That is why every C-TCRM20-71 product at Braindumpsqa ships with 365 days of free updates — your 95 practice questions keep pace with the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam as it evolves in 2026.
SAP C-TCRM20-71 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | CRM Fundamentals with SAP CRM 7.0 EhP1 |
| Exam Number: | C-TCRM20-71 |
| Exam Format: | Multiple choice, Multiple response |
| Available Languages: | English |
| Real Exam Qty: | 80-95 |
| Related Certifications: | SAP Certified Application Associate - CRM SAP CRM 7.0 Series Certifications |
| Passing Score: | 63% |
| Exam Price: | Approx. $500 USD / €450 EUR (varies by region) |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP CRM 7.0 EhP1 Academy SAP CRM Fundamentals Training |
| Exam Registration: | SAP Training & Certification Shop SAP Learning Hub |
| Sample Questions: |  |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at authorized test centers |
| Pre Condition: | No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_tcrm20_71-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp1-g/ |
SAP C-TCRM20-71 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CRM Business Scenarios | 8-12% | - Service processes - Sales processes - Marketing processes |
| Topic 2: SAP CRM Interaction Channels | 12% | - Web channel - Interaction center - Mobile scenarios |
| Topic 3: SAP CRM Master Data | 12% | - Territory management - Products and pricing - Business partners |
| Topic 4: SAP CRM Basic Functions | 12% | - Transaction processing - Billing and contracts - Organizational model |
| Topic 5: SAP CRM Technology and Integration | 12% | - UI framework and business roles - CRM middleware - ERP integration |
| Topic 6: Special Processes & Service Management | 8-12% | - Service agreements - Service order management - Complaint and returns processing |
| Topic 7: CRM User Interface & Configuration | 8-12% | - Customization basics - WebClient UI - Navigation and profile settings |
Answers to the Most-Asked SAP C-TCRM20-71 Exam Questions
How much does the C-TCRM20-71 exam cost, and what is the passing score?
Registering for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam costs Approx. $500 USD / €450 EUR (varies by region), and you need 63% to pass. One detail worth remembering: a failed attempt is not discounted — retaking the exam means paying Approx. $500 USD / €450 EUR (varies by region) again in full. Use the Braindumpsqa test engine to benchmark yourself first; when your mock results consistently clear 63%, you are ready to book.
What does the C-TCRM20-71 exam cover, and why does it matter?
The C-TCRM20-71 exam is SAP's official test for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 credential, a certification at the Associate level. Earning it tells employers your skills have been verified by the vendor itself, which carries real weight in hiring and promotion decisions. Within the same certification track, it sits alongside SAP Certified Application Associate - CRM, SAP CRM 7.0 Series Certifications, so it can also serve as a stepping stone toward those credentials.
Which topics does the C-TCRM20-71 exam test?
SAP divides the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam into 7 domains. The largest ones are SAP CRM Master Data at 12%, SAP CRM Basic Functions at 12%, SAP CRM Interaction Channels at 12% — together these account for the bulk of your score, so start there. The complete domain-by-domain outline appears in the exam topics section above on this page.
If I fail the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam, what are my options? And how fast do I get the product?
Two layers of protection here. First, delivery: your C-TCRM20-71 product is available for instant download, and a copy lands in your email within one minute of payment — if 2 hours pass with nothing (check spam first), our support team will resend it. There is no cap on how many computers you can install it on. Second, the refund policy: if you take the C-TCRM20-71 exam within 60 days of purchase and fail, you may claim a full refund. The claim needs a scanned enrollment slip plus your official Score Report PDF, filed within 2 days after the exam, and it is settled within 7 days. The policy covers only the corresponding exam — attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders are excluded, and the candidate's name must match the payer's. If you would rather keep studying, you can instead exchange your product for two free exam products of equal value and keep the update service on your original purchase.
How long is the C-TCRM20-71 exam, and how many questions does it have?
You will face 80-95 questions in 180 minutes on the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam. Do the math and the per-question budget is tight, which is why pacing drills matter as much as content review. Our advice: take two or three full timed mocks in the Braindumpsqa engine before the real thing, and practice skipping a stubborn question instead of burning five minutes on it.
Does SAP recommend any official training for the C-TCRM20-71 exam?
Yes — SAP lists these official training options for SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 candidates:
Formal training teaches the syllabus; then the 95 practice questions from Braindumpsqa show you whether that knowledge holds up under real exam conditions.
Can I test-drive the C-TCRM20-71 material before paying?
Of course. Braindumpsqa publishes a free PDF demo for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam so you can review real sample questions and answers first. Every purchase also includes 365 days of free updates, and after that period you can renew the update service at a 50% discount directly from your member zone.
Do I need to meet any requirements before taking the C-TCRM20-71 exam?
No formal prerequisites recommended; basic understanding of SAP CRM and business processes is advised Eligibility rules are set by SAP and do change from time to time, so double-check the latest requirements on the official exam page at https://training.sap.com/shop/certification/c_tcrm20_71-sap-certified-application-associate---crm-fundamentals-with-sap-crm-70-ehp1-g/ before you register.
Where do I sign up for the SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 exam?
Registration for the C-TCRM20-71 exam runs through these official channels:
As for how you will actually sit the exam: Online proctored via SAP Certification Hub or onsite at authorized test centers. Choose whichever delivery option suits your setup when you book.
SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP1 Sample Questions:
Question #1
What can you maintain in the SAP CRM organizational model?(Choose two)
A. Direct assignment of a responsible employee to a position
B. Direct assignment of a responsible employee to an organizational unit
C. General attributes for organizational units
D. Direct assignment of the responsible organizational unit in the employee master data
Question #2
You have to configure the replication of business objects from SAP ERP to SAP CRM.
Which of the following are relevant process steps?(Choose two)
A. Define the block size for adapter objects.
B. Monitor downloads via the download monitor.
C. Assign BDocs in the administration console.
D. Activate the replication and realignment queue.
Question #3
A business scenario requires you to create a new customer-specific transaction type for quotations.
Which of the following are possible subsequent tasks after you create this transaction type?(Choose two)
A. Maintain a dispatching rule policy.
B. Maintain a business context profile.
C. Maintain item category determination.
D. Maintain copying control.
Question #4
There are several ways to adapt a CRM WebClient UI application.
Which of the following tasks can you perform using the UI Configuration Tool?
A. Create a tile layout for an overview page.
B. Create a quick link.
C. Assign design objects to context nodes.
D. Exchange the standard logo.
Question #5
Which of the following functions related to SAP CRM processes are only available in SAP ERP?(Choose two)
A. Billing
B. Business Partner Management
C. Financial Accounting
D. Logistics Execution System
Solutions:
| Question #1 Correct Answer: A,C | Question #2 Correct Answer: A,B | Question #3 Correct Answer: C,D | Question #4 Correct Answer: A | Question #5 Correct Answer: C,D |
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