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Salesforce Agentforce-Specialist Exam Syllabus Topics:
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Reference: https://trailhead.salesforce.com/help?article=Salesforce-Certified-Agentforce-Specialist-Exam-Guide
Salesforce Certified Agentforce Specialist (AI-201) Sample Questions:
Question #1
Choose 1 option.
Before activating a custom agent action, an AgentForce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately.
Which tool should the AgentForce Specialist recommend?
A. AgentForce Builder
B. Testing Center
C. Prompt Builder
Question #2
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer ' s toxicity scoring to assess the content ' s safety level.
In the score of 1 indicate?
A. The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.
B. The response is the most toxic.
C. The response is not toxic.
Question #3
A data science team has trained an XGBoost classification model for product recommendations on Databricks. The Agentforce Specialist is tasked with bringing inferences for product recommendations from this model into Data Cloud as a stand-alone data model object (DMO).
How should the Agentforce Specialist set this up?
A. Create the serving endpoint in Einstein Studio, then configure the model using Model Builder.
B. Create the serving endpoint in Databricks, then configure the model using a Python SDK connector.
C. Create the serving endpoint in Databricks, then configure the model using Model Builder.
Question #4
Universal Containers' Agentforce Specialist suspects the Service Agent is systematically misclassifying billing dispute intents under a general inquiry topic, causing incorrect actions to execute. The administrator needs to identify this pattern across sessions without reviewing individual transcripts.
What should the specialist recommend?
A. Upload a representative set of billing dispute utterances to the Agentforce Testing Center and run a batch test comparing expected versus actual topic classifications to identify the scope of the misclassification pattern across production intents
B. Use Agent Optimization in Agentforce Studio, which segments production sessions into moments and generates system intent clusters weekly from cross-session analysis
C. Enable Session Tracing in Agentforce Observability and query the Data 360 Session Tracing Data Model directly
Question #5
Universal Containers (UC) would like to implement the Sales Development Representative (SDR) Agent.
Which channel consideration should UC be aware of while implementing it?
A. SDR Agent must also be deployed on the company website.
B. SDR Agent only works in the Email channel.
C. SDR Agent must be deployed in the Messaging channel.
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: B | Question #3 Correct Answer: C | Question #4 Correct Answer: B | Question #5 Correct Answer: C |
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