Salesforce AP-212 : Loyalty Management Accredited Professional

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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. Ursa Major Solar has recently rolled out its Loyalty Program. The customer support agents need access to Loyalty Program Member's information. The System Administrator at Ursa Major Solar has placed the Loyalty Members Profile Cards on the Lightning Record Page, and all access is granted; however, it is still not visible on the page.
What setting is missing and preventing the visibility of the pages?

A) Setup the Member Summary Embedded Dashboard
B) Setup the Member Preferences Embedded Dashboard
C) Setup the Loyalty Program as Primary
D) Setup the Member NPS Dashboard

2. A company has recently rolled out a Loyalty Program in the production environment in the Monitor Workflow Services from Setup, the System Administrator noticed that all the Loyalty automations that have Data Processing Engine actions are failing, but the rest of the loyalty automations are working correctly.
What is the root cause of this?

A) The Default Workflow User is missing the CLAAnalytics Base User permission set license
B) The Default Workflow User is missing the Loyalty Management permission set license
C) The Default Workflow User is missing the CLAAnalytics Base User permission set license
D) The Default Workflow User is missing the Data Pipelines Base User permission set license

3. The Management team at Cloud Kicks is required to analyze what earning activities are available in the Loyalty Program. What type of user access does the Management Team need to have this information visible in the reports?

A) Read. Create access on Journal Type, Loyalty Member Currencies, and Partner Products Objects
B) Read, View access on Journal Type, Partner Products, and Loyalty Ledgers Objects
C) Read, View All access on Journal Type, Journal Subtype, and Transaction Journal Objects
D) Read, Edit access on Journal Type, Loyalty Member Promotions, and Loyalty Member Benefits Objects

4. What two ways could an Administrator configure a Promotion to target a specific audience?

A) Create a campaign for a promotion. Create member segments in a third-party tool.
Associate the members to campaigns via Campaign Members.
B) Link a promotion to a campaign and associate a segment to the campaign
C) Create a segment in the Salesforce Customer Data Platform and associate the segment to the promotion
D) This functionality does not exist in Salesforce Loyalty Management.

5. Universal Containers (UC) plans to implement Salesforce Loyalty Management for a new Loyalty program; however, its operations team remains skeptical about the Loyalty solutions, such as rules, processes, and benefit types.
Which option should UC consider when planning its implementation to ensure staff is helping to boost adoption and engagement?

A) Define a strategy led by marketing and involving the analytics team.
B) Define a company-wide initiative, including an operations team.
C) Define a strategy led by marketing and involving the finance team.
D) Describe the initiative to the Chief Marketing Officer team for their approval

Solutions: