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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Business Value Analysis Foundations | - Cisco solution positioning in business outcomes - Value-driven selling concepts |
| Financial and ROI Analysis | - Total Cost of Ownership (TCO) concepts - Cost-benefit evaluation methods |
| Customer Business Impact Assessment | - Identifying customer pain points and KPIs - Mapping technology to business outcomes |
| Cisco Value Selling Methodology | - Engagement frameworks for stakeholders - Communicating measurable business value |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
1. What relieves a customer's pain points and directly enables business results?
A) An IT solution aligned to customer needs
B) Analysis of a customer's value chain
C) Industry best practice Business Model Canvas
D) Cisco Validated Designs
2. Who are recommended as good sources to provide requirements in a customer engagement?
A) Subject experts from the company's strategy organization
B) 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
C) Individuals who have purchased services from the customer
D) Consultants who did projects for the customer organization 3 years ago
3. Which statement is true?
A) Customer satisfaction improvement represents a financial benefit
B) Non-financial benefits should be identified by the customer's finance representative
C) In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
D) Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
4. A value chain analysis places focus on which two main areas? (Choose two.)
A) Financial liabilities
B) Impact of newest technology features
C) Support processes
D) Ecosystem competitors
E) Primary activities
5. Which of the following statements is true?
A) Value chain analysis is the preferred method to assess customer sensitivity to price increases.
B) TOGAF ADM is a standard framework to assess IT quality and productivity.
C) Both Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.
D) You should avoid discussion of 3rd party products or services, when exploring possible solutions with the customer.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C,E | Question # 5 Answer: C |
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