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Cisco 642-072 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Cisco Unity Design Process | 20% | - Design methodology and documentation - Site survey and infrastructure assessment - Requirements gathering and analysis |
| High Availability and Redundancy | 15% | - Disaster recovery planning - Backup and restore strategies - Failover and redundancy models |
| Security, Scalability and Deployment | 15% | - Performance and capacity planning - Single-site and multi-site deployments - Security design and authentication |
| Messaging and Unified Communications Design | 25% | - Interoperability with email systems (Exchange, Domino) - Ports, call handlers, and message routing - Dial plan and addressing design - Voicemail and unified messaging concepts |
| Architecture and Infrastructure Components | 25% | - Networking protocols and IP design - Cisco Unity system architecture - Server and storage requirements - Integration with CUCM and call control |
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