PDF Version DemoHow to study the 6210 Exam
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What is the duration of the 6210 Exam
- Number of Questions: 65
- Format: Multiple choices, multiple answers
- Length of Examination: 90 minutes
- Passing Score 68%
How to book the 6210 Exam
These are following steps for registering the 6210 exam. Step 1: Visit to 6210 Exam Registration Step 2: Signup/Login to Pearson VUE account Step 3: Search for 6210 Certifications Exam Step 4: Select Date, time and confirm with a payment method
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21474
Avaya 6210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation Preparation | 20% | - Pre-installation requirements and planning - Network and telephony prerequisites - Architecture and components overview |
| Installation Process | 25% | - Avaya Aura Contact Center core components installation - Media Server and Communication Manager integration - Agent workstation software setup |
| Troubleshooting and Maintenance | 10% | - Post-implementation maintenance tasks - Log analysis and service monitoring - Common installation and configuration issues |
| System Configuration | 30% | - User, agent, and skill management - Contact Center Manager Server (CCMS) configuration - Orchestration Designer application setup - High availability and switchover configuration |
| Validation and Testing | 15% | - Call flow and routing testing - System functionality verification - Performance and redundancy validation |
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