PDF Version DemoA Avaya credential can reshape your career, and the 33820X exam is the hurdle in front of it. Braindumpsqa packs 65 carefully verified practice questions into material that gets you ready for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam without wasted effort.
Avaya 33820X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam |
| Exam Number: | 33820X |
| Exam Format: | Drag and Drop, Scenario-based, Multiple Choice |
| Related Certifications: | ACDS-3382 |
| Real Exam Qty: | 60 - 64 |
| Exam Price: | $125 USD |
| Passing Score: | 68% - 71% |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Recommended Training: | Avaya Aura Call Center Elite & Multichannel Design Course |
| Exam Registration: | Avaya Learning Portal Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Computer-based, online or onsite proctored via Pearson VUE |
| Pre Condition: | No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions |
| Official Syllabus URL: | https://www.avaya.com/en/learning/ |
Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design Process | 21-25% | - Redundancy and high availability design - Requirements analysis - Scalability and sizing considerations |
| Topic 2: Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Supported deployment models - Key features and capabilities - Core architecture and components |
| Topic 3: Elite Multichannel Integration & Design | 25-30% | - Security and compliance design - Server and database architecture - Multichannel routing and workflow design |
| Topic 4: Implementation & Migration Considerations | 20-25% | - Migration paths from legacy systems - Interoperability with third-party applications - Performance optimization and capacity planning |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam FAQ Hub
How much does the 33820X exam cost, and what is the passing score?
Registering for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam costs $125 USD, and you need 68% - 71% to pass. One detail worth remembering: a failed attempt is not discounted — retaking the exam means paying $125 USD again in full. Use the Braindumpsqa test engine to benchmark yourself first; when your mock results consistently clear 68% - 71%, you are ready to book.
What is the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design certification exam?
The 33820X exam is Avaya's official test for the Avaya Certified Solutions Specialist (ACSS) – Avaya Aura Call Center Elite credential, a certification at the Specialist level. Earning it tells employers your skills have been verified by the vendor itself, which carries real weight in hiring and promotion decisions. Within the same certification track, it sits alongside ACDS-3382, so it can also serve as a stepping stone toward those credentials.
Which topics does the 33820X exam test?
Avaya divides the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam into 4 domains. The largest ones are Solution Design Process at 21-25%, Avaya Aura Call Center Elite & Elite Multichannel Overview at 21-25%, Implementation & Migration Considerations at 20-25% — together these account for the bulk of your score, so start there. The complete domain-by-domain outline appears in the exam topics section above on this page.
If I fail the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam, what are my options? And how fast do I get the product?
Two layers of protection here. First, delivery: your 33820X product is available for instant download, and a copy lands in your email within one minute of payment — if 2 hours pass with nothing (check spam first), our support team will resend it. There is no cap on how many computers you can install it on. Second, the refund policy: if you take the 33820X exam within 60 days of purchase and fail, you may claim a full refund. The claim needs a scanned enrollment slip plus your official Score Report PDF, filed within 2 days after the exam, and it is settled within 7 days. The policy covers only the corresponding exam — attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders are excluded, and the candidate's name must match the payer's. If you would rather keep studying, you can instead exchange your product for two free exam products of equal value and keep the update service on your original purchase.
How long is the 33820X exam, and how many questions does it have?
You will face 60 - 64 questions in 90 minutes on the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam. Do the math and the per-question budget is tight, which is why pacing drills matter as much as content review. Our advice: take two or three full timed mocks in the Braindumpsqa engine before the real thing, and practice skipping a stubborn question instead of burning five minutes on it.
Does Avaya recommend any official training for the 33820X exam?
Yes — Avaya lists these official training options for Avaya Aura® Call Center Elite & Elite Multichannel Solution Design candidates:
Formal training teaches the syllabus; then the 65 practice questions from Braindumpsqa show you whether that knowledge holds up under real exam conditions.
Can I test-drive the 33820X material before paying?
Of course. Braindumpsqa publishes a free PDF demo for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam so you can review real sample questions and answers first. Every purchase also includes 365 days of free updates, and after that period you can renew the update service at a 50% discount directly from your member zone.
Do I need to meet any requirements before taking the 33820X exam?
No formal prerequisites; recommended: 6+ months experience with Avaya Aura Communication Manager and Call Center Elite solutions Eligibility rules are set by Avaya and do change from time to time, so double-check the latest requirements on the official exam page at https://www.avaya.com/en/learning/ before you register.
Where do I sign up for the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design exam?
Registration for the 33820X exam runs through these official channels:
As for how you will actually sit the exam: Computer-based, online or onsite proctored via Pearson VUE. Choose whichever delivery option suits your setup when you book.
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Question #1
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
A. Avaya Aura® Call Center Elite
B. Avaya Aura® Elite Multichannel
C. Avaya Control Manager
D. Avaya Proactive Contact
Question #2
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
A. Avaya Experience Portal
B. Avaya Proactive Outreach Manager
C. Avaya Control Manager
D. Avaya Intelligent Customer Routing
Question #3
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
A. CPaaS
B. Hybrid
C. Private
D. Public
Question #4
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
A. Presence Plug-In
B. Supervisor Plug-In
C. Agent Plug-in
D. EMC Plug-In
Question #5
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
A. Virtual Private Clouds
B. Contact Center Bundles
C. Ready Now Solutions
D. Proof of Concept
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: C | Question #3 Correct Answer: D | Question #4 Correct Answer: A | Question #5 Correct Answer: C |
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