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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design Process | 21-25% | - Redundancy and high availability design - Requirements analysis - Scalability and sizing considerations |
| Topic 2: Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Supported deployment models - Key features and capabilities - Core architecture and components |
| Topic 3: Elite Multichannel Integration & Design | 25-30% | - Security and compliance design - Server and database architecture - Multichannel routing and workflow design |
| Topic 4: Implementation & Migration Considerations | 20-25% | - Migration paths from legacy systems - Interoperability with third-party applications - Performance optimization and capacity planning |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
1. An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
A) Avaya Aura® Call Center Elite
B) Avaya Aura® Elite Multichannel
C) Avaya Control Manager
D) Avaya Proactive Contact
2. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
A) Avaya Experience Portal
B) Avaya Proactive Outreach Manager
C) Avaya Control Manager
D) Avaya Intelligent Customer Routing
3. Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
A) CPaaS
B) Hybrid
C) Private
D) Public
4. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
A) Presence Plug-In
B) Supervisor Plug-In
C) Agent Plug-in
D) EMC Plug-In
5. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
A) Virtual Private Clouds
B) Contact Center Bundles
C) Ready Now Solutions
D) Proof of Concept
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: C |
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