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Avaya 3308 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Administration & Maintenance | 25% | - Performance monitoring and optimization - Backup and restore procedures - Security and access control - Software updates and upgrades |
| Topic 2: Quality Monitoring Configuration | 25% | - Permissions and role management - Agent screen capture and synchronization - Evaluation forms and scoring setup - QM architecture and dependencies |
| Topic 3: Troubleshooting & Integration | 20% | - Integration with Avaya Aura/Contact Center - Log analysis and resolution methods - Common installation and configuration issues - Recording and playback problems |
| Topic 4: Contact Recording Implementation | 30% | - Database setup and integration - Server installation and configuration - Recording policies and storage configuration - Architecture and components |
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