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Cisco 300-080 : Troubleshooting Cisco IP Telephony & Video v1.0

300-080

Exam Code: 300-080

Exam Name: Troubleshooting Cisco IP Telephony & Video v1.0

Updated: Aug 20, 2026

Q & A: 340 Questions and Answers

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Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/ctcollab.html

Cisco 300-080 Exam Certification Details:

Exam Code300-080 CTCOLLAB
Exam RegistrationPEARSON VUE
Exam NameTroubleshooting Cisco IP Telephony and Video
Exam Price$300 USD
Sample QuestionsCisco 300-080 Sample Questions
Recommended TrainingTroubleshooting Cisco IP Telephony and Video (CTCOLLAB) v1.0
Troubleshooting Cisco IP Telephony and Video (CTCOLLAB)
Passing ScoreVariable (750-850 / 1000 Approx.)
Number of Questions55-65
Duration75 minutes

Cisco 300-080 Exam Syllabus Topics:

SectionObjectives
Voice and Video Call Control Troubleshooting- SIP trunk and dial plan issues
  • 1. Route pattern and translation pattern misconfiguration
    • 2. SIP signaling failures and call setup problems
      - Media and codec negotiation
      • 1. Codec mismatch and media path issues
        • 2. DTMF and media negotiation problems
          Quality of Service (QoS) and Network Troubleshooting- QoS configuration validation
          • 1. Marking, classification, and queuing issues
            • 2. Voice/video traffic prioritization problems
              - Network performance issues
              • 1. Bandwidth constraints and congestion troubleshooting
                • 2. Latency, jitter, and packet loss impact on voice/video
                  End User and Endpoint Troubleshooting- IP phone and video endpoint issues
                  • 1. Device registration and firmware issues
                    • 2. Call quality and audio/video problems
                      - Cisco Jabber and soft client issues
                      • 1. Presence and messaging service failures
                        • 2. Login and directory integration problems
                          Voice Gateway and PSTN Integration Troubleshooting- Dial-peer and translation troubleshooting
                          • 1. Inbound/outbound dial-peer matching issues
                            • 2. Digit manipulation and translation rules errors
                              - Gateway configuration issues
                              • 1. H.323 and SIP gateway registration and call failures
                                • 2. ISDN/PSTN connectivity problems
                                  Cisco Collaboration Applications Troubleshooting- Unity Connection voicemail issues
                                  • 1. Call handler and mailbox configuration problems
                                    • 2. Message delivery and notification failures
                                      - IM and Presence services
                                      • 1. Client connectivity and service discovery problems
                                        • 2. Presence status synchronization issues
                                          Cisco Unified Communications Infrastructure Troubleshooting- CUCM call processing and registration issues
                                          • 1. Device registration failures and SCCP/SIP registration issues
                                            • 2. Call routing analysis and call detail records (CDR/CMR)
                                              - Cluster and service troubleshooting
                                              • 1. Database and replication issues in CUCM clusters
                                                • 2. Cisco Unified Communications Manager services status and diagnostics

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