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IBM 000-M240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Lotus Sametime Unified Telephony Solution Overview | - Core features and capabilities - Value proposition of Sametime Unified Telephony |
| Topic 2: Customer Needs and Solution Mapping | - Mapping IBM solutions to business needs - Identifying customer communication requirements |
| Topic 3: Sales Process and Methodology | - IBM sales approach for unified telephony solutions - Solution pitching and objection handling |
| Topic 4: Product Positioning and Competitive Landscape | - Competitive differentiation - Use cases and positioning strategy |
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