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Pegasystems PEGACPCSD23V1 : Certified Pega Customer Service Developer 23

PEGACPCSD23V1

Exam Code: PEGACPCSD23V1

Exam Name: Certified Pega Customer Service Developer 23

Updated: Jul 17, 2026

Q & A: 0 Questions and Answers

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

SectionObjectives
Topic 1: Pega Customer Service Application Design- Customer Service Case Management
  • 1. Case types and data model usage
    • 2. Case lifecycle and stages
      - Omni-channel Service Experience
      • 1. Interaction channels configuration
        • 2. Customer engagement flows
          Topic 2: Security and Application Governance- Security Model
          • 1. Authentication and authorization basics
            • 2. Access roles and privileges
              Topic 3: Business Logic and Automation- Case Automation
              • 1. Service level agreements (SLAs)
                • 2. Automation of workflows
                  - Decisioning and Routing
                  • 1. Routing and assignment rules
                    • 2. Business rules configuration
                      Topic 4: Application Development in Pega Platform- Data and Integration
                      • 1. REST and external system integration
                        • 2. Data pages and data modeling
                          - UI and User Experience
                          • 1. Dynamic layouts and responsiveness
                            • 2. Section rules and UI design

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