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Microsoft MB2-185 : Microsoft CRM Customization v.1.2

MB2-185

Exam Code: MB2-185

Exam Name: Microsoft CRM Customization v.1.2

Updated: Sep 10, 2026

Q & A: 154 Questions and Answers

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Microsoft MB2-185 Exam Syllabus Topics:

SectionObjectives
Topic 1: Solutions and Deployment- Solution management
  • 1. Managed vs unmanaged solutions
    • 2. Packaging and deployment concepts
      Topic 2: Microsoft Dynamics CRM Platform Fundamentals- CRM architecture and components
      • 1. Core CRM entities and data model
        • 2. System vs custom entities
          Topic 3: Customization and Configuration- System configuration
          • 1. Business units and teams
            • 2. Security roles and privileges
              - Entity customization
              • 1. Fields and data types
                • 2. Relationships (1:N, N:N)
                  • 3. Forms and form customization
                    Topic 4: Data Management- Data import and export
                    • 1. Data migration tools
                      • 2. Duplicate detection
                        Topic 5: Business Process Automation- Workflows
                        • 1. Business process flows (legacy CRM concepts)
                          • 2. Workflow rules and logic

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