ISEB ISEB-ITILF : The Foundation Examination - ITIL®

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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following is NOT one of the five individual aspects of service design?

A) The design of the service portfolio, including the service catalogue
B) The design of the technology architectures
C) The design of market spaces
D) The design of new or changed services

2. Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

A) Incident management, problem management, service desk, request fulfilment, and event management
B) Event management, incident management, problem management, request fulfilment, and access management
C) Incident management, service desk, request fulfilment, access management, and event management
D) Event management, incident management, change management, and access management

3. Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue

A) 1 and 3 only
B) All of the above
C) 1 and 2 only
D) 3 only

4. A Service design package (SDP) would normally be produced for which of the following?
1.A new IT service
2.A major change to an IT service
3.An emergency change to an IT service
4.An IT service retirement

A) All of the above
B) None of the above
C) 1, 2 and 4 only
D) 2, 3 and 4 only

5. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) Measures for optimization are identified
B) The cost of the service is designed, predicted and validated
C) Service value is modeled
D) Service value is visible to customers

Solutions: