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HP HP0-M43 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration and Reporting | 20% | - Integration with other systems - Web services and API usage - Dashboard and data analysis - Report creation and management |
| Topic 2: Service Manager Configuration | 25% | - Workflow and process design - Incident, problem and change management setup - Service request and catalog configuration - Notification and escalation rules |
| Topic 3: Service Manager Customization | 15% | - Database dictionary changes - RAD and JavaScript scripting - Forms, fields and views modification - Menu and interface customization |
| Topic 4: Service Manager Administration | 20% | - Backup and recovery processes - Database management and maintenance - System monitoring and logging - User, role and security management |
| Topic 5: Service Manager Architecture and Deployment | 20% | - Server and client configuration - Installation and deployment procedures - Performance and scalability - System architecture and components |
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