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EMC E20-918 : IT-as-a-Service Expert Exam for Cloud Architects

E20-918

Exam Code: E20-918

Exam Name: IT-as-a-Service Expert Exam for Cloud Architects

Updated: Sep 04, 2026

Q & A: 98 Questions and Answers

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EMC E20-918 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Trust, Security and Compliance20%- Data protection and privacy
- Identity and access management
- Risk management and security controls
Topic 2: Discovery, Assessment and Evaluation20%- Current state analysis
- Gap analysis and requirements gathering
- Business and IT alignment
Topic 3: Organizational and Governance Planning20%- Roles and responsibilities
- ITaaS governance model
- Policy and compliance framework
Topic 4: Service Design and Management15%- Service lifecycle management
- Automation and orchestration
- Monitoring, reporting and optimization
Topic 5: ITaaS Planning and Design25%- Service catalog definition
- Service level management
- Financial modeling and chargeback
- Architecture and infrastructure design

EMC IT-as-a-Service Expert Exam for Cloud Architects Sample Questions:

Question 1

Refer to Scenario 3.
A US company has deployed web services within a private cloud. They wish to provide additional web services elastically and distribute them around the globe using a public cloud provider.
The web services have a dependency on a database resource in the private cloud. The web services are deployed through a service catalog as a standardized service offering, which includes an intrusion prevention system that periodically polls a central management server for security updates. The IPS management server is located within the private cloud.
The web services collect highly regulated personal health information about consumers who are
located around the world.
Which solution would you recommend to best support the web service high availability and minimize service network latency for the consumer?

A. Implement a global load balancing service as a front-end for the web services.
B. Use a content delivery network to distribute static web content.
C. Implement a Layer 7 firewall within the public cloud to filter out unnecessary traffic.
D. Implement a QoS policy that provides a higher priority to http traffic.


Question 2

An organization wishes to move toward full ITaaS implementation. Their IT team is skilled, disciplined, and exhibits strong teamwork. They have demonstrated the ability to deliver services with supporting processes and regulations.
As their ITaaS consultant, you need to take them to the next level in the service orientation maturity model. What is the next level?

A. Service Aligned
B. Service Aware
C. Service Capable
D. Service Neutral


Question 3

Which describes the process for instantiating an IaaS offering?

A. The consumer, via a web based catalog, deploys a template that communicates with the hypervisor layer. This triggers a creation of service, allocating CPU, RAM, networking and storage.
B. The consumer interacts with an orchestration engine that communicates directly with the hypervisor layer. This triggers a creation of service, allocating resources.
C. The consumer, via a web based catalog, selects a service which utilizes an orchestration engine that communicates with the hypervisor layer. This triggers a creation of service through the allocation of resources.
D. The consumer, via a web based catalog, selects an orchestration engine that communicates with the hypervisor layer. This triggers a creation of service, allocating CPU, RAM, networking and storage.


Question 4

In addition to the service template, what other information do you need to create a service offering?

A. Rules, constraints, and orchestration
B. Policies, constraints, and rules
C. Rules, constraints, and limits
D. Policies, rules, and orchestration


Question 5

A bank is building a private cloud. They plan to offer services to customers and administrative staff. Each group has access to different levels of sensitive data with different performance characteristics. In addition, the bank must comply with PCI regulations when handling certain types of data on a small number of services.
What should a cloud architect recommend to the bank during the cloud design phase?

A. Implement multi-tenancy trust zones through the service catalog for customers and staff.
Implement service orchestration to support the performance requirements.
Create resource pools to restrict access to regulated data.
B. Implement multi-tenancy trust zones through the service catalog for customers and staff.
Implement RBAC through the service catalog to protect regulated data.
Create resource pools to support the performance characteristics.
C. Implement multi-tenancy trust zones through the service catalog for regulated data. Implement
RBAC through the service catalog to protect customer and staff data.
Create resource pools to support the performance characteristics.
D. Implement multi-tenancy trust zones through the service catalog for customers and staff.
Implement IT security mechanisms to protect regulated data.
Create resource pools to support the performance characteristics.


Solutions:

Question 1
Answer: A
Question 2
Answer: A
Question 3
Answer: C
Question 4
Answer: B
Question 5
Answer: D

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