SAP C_C4H225_12 : Certified Technology Associate - SAP Emarsys Customer Engagement Implementation

Exam Code: C_C4H225_12

Exam Name: Certified Technology Associate - SAP Emarsys Customer Engagement Implementation

Updated: Jul 26, 2026

Q & A: 80 Questions and Answers

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SAP C_C4H225_12 Exam Syllabus Topics:

Topic	Details
Topic 1	Product Overview: This topic provides SAP Consultants with a comprehensive understanding of the Strategic Dashboard to measure marketing campaign impacts, categorize the customer base by value, implement Tactics, and utilize contact segmentation and available channels. Mastery of these concepts enables a strategic approach to marketing initiatives.
Topic 2	Campaign Management: This topic empowers SAP Consultants to execute campaign functions using tools such as VCE, ESL, CRM Ads, Mobile Engage Push and In-app, Automations (AC and Interactions), Open Time Content, Web Channel, Predict, and SMS. The skills acquired facilitate the creation of dynamic, multi-channel campaigns tailored to customer preferences.
Topic 3	Data Collection and Contact Management: In this topic, SAP Consultants explore concepts like Contact Management, Smart Insight, Web Extend, Relational Data, SI onboarding, and Magento onboarding. The focus is on leveraging these elements across the SAP Emarsys Customer Engagement platform.
Topic 4	Analytics and Insights: SAP Consultants delve into concepts of Email Analytics, Revenue Analytics, and Channel Analytics, applying these to enhance user interactions with the SAP Emarsys Customer Engagement platform. These insights drive data-backed decisions, optimizing the performance and effectiveness of marketing strategies.

Reference: https://learning.sap.com/certifications/sap-certified-associate-implementation-consultant-sap-emarsys-customer-engangement

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