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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Advanced Support Tools & Procedures | 15% | - SAP Note Implementation
|
| Topic 2: ABAP System Analysis & Troubleshooting | 40% | - Error & Performance Analysis
|
| Topic 3: SAP Business All-in-One Support | 25% | - Application-Specific Support
|
| Topic 4: Incident Management Fundamentals | 20% | - SAP Support Infrastructure
|
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Question #1
What are the characteristics of a perfect customer message? (Choose two)
A. The reporter has selected the correct SAP support center.
B. The problem description is a summary.
C. The message refers to only one problem.
D. The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
Question #2
You have decided to forward a message to the next support level. What should you include in the message? (Choose two)
A. The steps which you performed to reproduce the issue.
B. All information you have - except User and Password.
C. Only your known SAP notes.
D. Username and password in your internal message notice.
Question #3
How can you get message updates from SAP? (Choose two)
A. Via SAP Service Marketplace
B. The job RNOTIFUPDATE01 runs and updates all the messages that had been sent to SAP and have a status change
C. The action 'Update Message with SAP' is called. In this case, just the message from which the action is called will be updated
D. Via e-mail
Question #4
In the Service Desk, where can you search for SAP Notes?
A. Via transaction SAP_NOTE
B. Via transaction SNOTE
C. Via the Tab SAP Notes in the message
D. Via transaction SNOTE_SEARCH
Question #5
What does an SQL trace display? (Choose two)
A. All SQL statements that are executed by your program
B. The kernel modules of the database interface that have beencalled during program execution
C. The ABAP modules that have beencalled during program execution
D. The values that the system uses for particular database access (reads) and changes
Solutions:
| Question #1 Correct Answer: C,D | Question #2 Correct Answer: A,B | Question #3 Correct Answer: B,C | Question #4 Correct Answer: C | Question #5 Correct Answer: A,D |
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