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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Integration | 8% - 12% | - System Connectivity
|
| Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Business Rules and Automation | 8% - 12% | - Automation Features
|
| Administration and Configuration | 8% - 12% | - System Administration
|
| Master Data Management | 12% - 18% | - Master Data Configuration
|
| Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Which object can you approve using the time and Material journal? Choose Three correct answers.
A) Work time
B) Expenses
C) Mileage
D) Efforts
E) Quotation
2. Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A) Pre-organizing spare parts to be taken to the physical of the job
B) Defining which material, the customer needs to purchase before the technician can start the work
C) Booking material for a specific service call and defined location
D) Reserving material that has already been used for previous services
3. Where and how do I create filters for the service calls of my company? Choose the correct answer.
A) You need to create these filters in Administration.
B) You need to create these filters in the ERP backend system.
C) In Workforce Management, you can create new filters for your service calls-queue.
D) All of the Above
4. You want to create a new smart form. Which fields can you define? Choose the correct answer.
A) Description, Category, Revision, Tag
B) Name, Description, Category, Labels
C) Name, Description, Revision, Type
D) Description, Revision, Type, Tag
5. How Do I notify a technician that he has received a new job? Choose Two correct answers.
A) I can setup a business rule in the Administration app that automatically sends an e-mail to the technician when a job is released to them.
B) I can change a company setting which enables Device Notifications
C) I cannot notify my technician automatically with SAP FSM.
Solutions:
| Question # 1 Answer: B,C,D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: A,B |
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