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BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: BES 10 Integration & Management | 20% | - Connecting to BlackBerry Enterprise Service 10 - Policy enforcement and user accounts |
| Topic 2: Troubleshooting & Maintenance | 25% | - Diagnosing common issues - Software updates and OS upgrades - Performance and connectivity fixes |
| Topic 3: Device Deployment & Configuration | 35% | - BlackBerry Link and backup/restore - Initial setup and provisioning - Network and connectivity setup |
| Topic 4: Security & Connectivity | 15% | - Encryption and permissions - VPN, Wi-Fi, Bluetooth and cellular settings |
| Topic 5: Application & Content Management | 15% | - Installing, updating and removing apps - BlackBerry World and BlackBerry World for Work |
| Topic 6: BlackBerry 10 Architecture & Components | 15% | - BB10 OS fundamentals - Hardware and software components |
BlackBerry 10 Support Specialist Sample Questions:
Question #1
Which of the following is needed to successfully pair a Bluetooth device?
A. Both the Bluetooth radios should be on and one of the devices should be discoverable.
B. The radio on the device where the pairing is to occur should be the only one with Bluetooth radio on.
C. Both the devices should have Bluetooth radio on and be connected to the same Wi-Fi Access point.
D. Both the de> ices should have Bluetooth radio on and should touch each other with the back of the device
Question #2
Which of the following is NOT a capability of BlackBerry Link?
A. Backup device data
B. NFC Media Sync
C. Software updates
D. Bluetooth Media Sync
Question #3
Which of the following would cause a new sent message to have a clock instead of a check mark?
A. The email message was filed
B. The Wi-Fi or cellular radios are not connected to the network
C. The email message was saved as a draft
D. An incorrect recipient email address was included
Question #4
When logs are requested by BlackBerty. what application and command is used to gather the requested logs?
A. Open Help, select Support and select Log Submission from the List.
B. Open Help, select Home, swipe down from the bezel and select Supportfrom the panel
C. Open Help, select Support, swipe down from the bezel and select Create Report from the top panel.
D. Open Help, select Support and then select the newty available Create Report on the bottom panel.
Question #5
How would a user activate with BlackBerry Device Service when external connection to the internet is offline?
A. Fully qualified domain name:8081
B. Fully qualified domain name:4101
C. Fully qualified domain name:3101
D. Fully qualified domain name:8082
Solutions:
| Question #1 Answer: A | Question #2 Answer: B | Question #3 Answer: B | Question #4 Answer: D | Question #5 Answer: A |
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