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Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation & Recovery | 8% | - Troubleshoot OS X installation and upgrade issues |
| Family Sharing & iTunes | 4% | - Troubleshoot Family Sharing and iTunes-related issues |
| Security & Privacy | 6% | - Diagnose security and privacy configuration issues |
| Startup Process | 8% | - Evaluate and resolve OS X startup issues |
| iCloud & Services | 8% | - iCloud sync and service connectivity issues |
| Networking & Connectivity | 8% | - Wired/wireless network configuration and troubleshooting |
| Diagnostic Tools & Methodology | 9% | - Apply Apple recommended troubleshooting procedures |
| File System & Storage | 8% | - Diagnose file system and volume problems |
| Time Machine | 8% | - Understand functionality and troubleshoot backup/restore |
| Accounts & Permissions | 8% | - Resolve user account and file permission problems |
| Applications & Spotlight | 7% | - Resolve app behavior and Spotlight search problems |
| Peripherals & Devices | 8% | - Troubleshoot external hardware and connections |
Apple OS X Yosemite Troubleshooting Sample Questions:
Question #1
Mary does not want a folder named Finance in her Documents folder to be searched when using Spotlight. What should Mary do to prevent searching in this specific folder?
A. Label the folder with a red tag from the Action pop-up men in the toolbar. Any items marked with a red tag are automatically excluded from Spotlight searches.
B. Control-click the folder and choose Not Available in Spotlight from the Options menu.
C. Go to System Preferences > Spotlight > Privacy. Add any files or folders to this list.
D. Change the folder permissions. Click on the folder in Finder, then choose Get Info from the File menu. Select the box for Not Available in Spotlight
Question #2
John is attempting to use Handoff with his recently updated iPhone and Mac. It is not pairing successfully. He just added home networking equipment to improve signal range. What troubleshooting step should Jhon try first?
A. Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
B. Verify that both devices are connected to a Wi-Fi network using WPA2 security.
C. Reset Network Settings on iPhone.
D. Verify that both devices are connected to the same Wi-Fi network.
Question #3
There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?
A. Safe Mode
B. Console
C. Disk Utility
D. Restore
Question #4
Gretchen accidentally deleted a file on her MacBook Air while traveling. She backs up regularly to Time Machine, but did not backup while she was away. From which location would you recover the deleted file?
A. The Time Machine folder in /System/Library/
B. FileVault
C. Local Snapshots
D. The encrypted Time Machine backup
Question #5
William is managing systems running OS X at his company. He is distributing a PNG file that is to be used on these company systems as the desktop picture whenever a user logs in. The picture needs to be available to all user accounts set up on each system. In which of the following folders would the PNG file need to be stored on each system?
A. -/Library/Desktop Pictures
B. /System/Desktop Pictures
C. /Library/Desktop Pictures
D. /System/Library/Desktop Pictures
Solutions:
| Question #1 Answer: C | Question #2 Answer: C | Question #3 Answer: A | Question #4 Answer: C | Question #5 Answer: C |
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