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Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Telephony Features and Applications | - Call processing features (routing, forwarding, hunting) - IP telephony capabilities and endpoints - Voice messaging and unified messaging integration |
| Topic 2: BCM Product Architecture and Positioning | - BCM50 Rls.3.0 overview and capabilities - BCM200/400 Rls.4.0 platform comparison and positioning - Target markets and customer use cases |
| Topic 3: Sales Engineering and Solution Design Scenarios | - Competitive positioning and value proposition - Solution proposal design for SMB environments - Customer requirement analysis and mapping |
| Topic 4: System Design and Sales Engineering Concepts | - Network integration and VoIP fundamentals - Migration paths and upgrade strategies - Solution sizing and deployment considerations |
| Topic 5: Installation and Configuration Overview | - User and extension management - Basic system setup and provisioning - Trunk configuration (PRI, SIP, analog) |


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