Cisco 642-427 : Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0)

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Cisco 642-427 Exam Syllabus Topics:

Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

Question #1
A company has migrated to a Cisco Unified CallManager IP Telephony system and is now replacing the existing voice-mail system with a Cisco Unity voice-mail system. A small group of users has been established to test the new voice mail system. The users were able to initialize their mailboxes and record greetings; however, during testing the callers were sometimes unable to leave voice-mail messages for Cisco Unity users.
Which two issues could cause this problem? (Choose two.)

A. There is a mismatch in the MWI on/off numbers configured in Cisco Unified CallManager and Cisco Unity.
B. The hunt group is hunting to Cisco Unity ports that have been dedicated for message notification.
C. Cisco Unity is in a G.729 region and has not been configured to support G.729.
D. The call transfer call handlers are not configured correctly.
E. There is a mismatch in the number of ports configured in Cisco Unified CallManager and Cisco Unity.

Question #2
Which debug command can be used to troubleshoot a PRI issue on a voice gateway?

A. debug Q931
B. debug vpm sig
C. debug voip ccapi inout
D. debug h225

Question #3
Refer to the exhibit. You have received a trouble ticket stating that calls to international numbers are failing. To place an international call, users dial the access code "9," followed by "011," the country code, and the destination number. After entering the debug isdn q931 command on the MGCP gateway, you have the user attempt the call again.

Based on the debug output, what is the most likely cause of this problem?

A. The TON is incorrect.
B. Cisco Unified CallManager is not stripping the access code before sending the call to the gateway.
C. The circuit is not configured correctly or has a physical layer issue.
D. The gateway dial peer needs to prefix "011" to the called number so the PSTN knows this is an international call.
E. The user's CSS does not permit international calls.

Question #4
Which method can be used to correct database replication issues in a cluster running Cisco Unified CallManager 5.0?
Select the best response.

A. Execute the dblhelper utility on the publisher.
B. Use the Informix database utility to recreate the database subscription.
C. Use the SQL Server Enterprise Manager application to recreate the database subscription.
D. Run the Cisco Unified CallManager BARS utility to restore the database to the subscriber.
E. Enter the utils dbreplication repair command at the command-line prompt.

Question #5
Users can log in to Cisco Extension Mobility, but they cannot log out.
Which action solves this problem?

A. Subscribe the device profile to Cisco Unified Communications Manager Extension Mobility.
B. Apply the Cisco Unified Communications Manager Extension Mobility service to the IP phones that have trouble logging out.
C. Create a new Cisco Unified Communications Manager Extension Mobility service.
D. Change or remove the Calling Search Space on the phones that have trouble logging out of Cisco Unified Communications Manager Extension Mobility.

Solutions: